Terms & Conditions

Returns Policy

At U Are U we value your satisfaction and want you to love your purchase from us. Please kindly review our Returns Policy:

Hygiene Considerations:
Due to compliance with current health and hygiene regulations, we are unable to offer refunds or exchanges on earrings, unless they are faulty or damaged.
Due to hygiene and safety reasons and compliance with regulations, we regret to inform you that we cannot accept returns or exchanges on earrings. Please make your selections carefully.
Damaged Products:
In the rare event that your product arrives damaged, please contact us within 14 days of receiving your order. Provide a clear photo of the damaged item along with your order number. We will happily replace the damaged product at no additional cost to you or offer you a full refund.
Please note that we are not responsible for any damage caused by improper use, wear and tear, or exposure to chemicals, or heat. We also do not accept refunds or exchanges for products that have been altered, resized, or customized by you or a third party.
Replacement Process:
Once we verify the damage, we will initiate the replacement process. Please allow 14 days for the new item to be dispatched. We appreciate your patience.
Contact Us:
For all inquiries related to returns or damaged products, please contact our customer support form in the Contact page. We are here to assist you and ensure you are fully happy and enjoying our products.

Acrylic Earrings Care Tips

By following these care tips, you’ll help maintain the beauty and longevity of your acrylic earrings.

Handle with care:
Acrylic earrings are lightweight and durable but can scratch. Handle them gently to avoid surface damage. When not in use, store them in a dedicated jewellery box or pouch.
Avoid contact with chemicals:
Keep your acrylic earrings away from harsh chemicals, perfumes, and hair sprays. These substances can damage the acrylic material over time.
Clean with mild soapy water:
To clean your acrylic earrings, use a soft cloth or cotton pad dampened with very mild soapy water. Gently wipe the surfaces and pat them dry with a clean cloth. Do not use alcohol or other harsh cleaners, as they can dull or ruin the acrylic surface.
Remove before activities:
Take off your acrylic earrings before engaging in activities like swimming, exercising, or sleeping to prevent accidental damage.
Store away from direct sunlight:
Prolonged exposure to direct sunlight can cause colours to fade and acrylic to become brittle. Store your earrings in a cool, dry place away from sunlight.
Secure earring backs:
Ensure that earring backs are securely fastened to prevent accidental loss. Regularly check and tighten the backs to keep your earrings in place.

All our shipping uses standard untracked mail services: